Objection handling
How to handle “I'm busy right now.”
“I'll be quick” ignores what they just told you. Respect it, and offer two specific options so the call ends with a time on the calendar instead of a maybe.
What most reps say
“I'll be quick!”
Say this instead
“Got it. When is a better two minutes, today or tomorrow?”
The pattern: don't argue. Agree, then ask one question. It works because it keeps the prospect talking, and the next thing they say tells you what to do.
Get this answer on your rep's screen, live
Della Live hears “I'm busy right now.” on the call and shows your rep the answer that works, from your own script. Della Practice lets reps rehearse it until it's automatic.
