Security and call recording at Della AI
Della AI processes the audio of your team's sales calls to transcribe them, show objection answers on the rep's screen and score each call. You own your recordings and transcripts, your team can see them, and you're responsible for the recording notices and consents your calls require, including all-party consent states.
How does Della record and transcribe calls?
Della Live listens on your team’s recorded calling line. Della processes the audio of your sales calls to transcribe them and show objection answers on the rep’s screen in real time, then scores every call automatically. Della Practice processes the audio of practice sessions, which are calls between your rep and an AI prospect, to run the role-play and score it.
Della never speaks to your prospect
Della Live only shows answers on your rep’s screen. The prospect only hears your rep.
Della includes a built-in dialer
Della includes a built-in dialer with live objection answers, call scoring and practice in every seat. Already have a dialer? Tell us which one and we'll confirm whether Della can work with it.
You decide which calls
You choose which calls Della Live is used on.
Do we need consent to record calls with Della?
Yes, you’re responsible for any recording notices and consents your calls require. Some US states require every party on a call to consent to recording, not just one. Many teams add a short recording notice to their opener, and if you already use one, you can keep it. Recording and transcription disclosures are part of setup.
You also stay responsible for telemarketing and calling laws on the calls your team makes, such as the TCPA, the Telemarketing Sales Rule and do-not-call rules.
This page explains how Della works. It isn’t legal advice. Check the rules where you and your prospects are located, and see our Terms of Service.
Who owns our call recordings and transcripts?
You do. Your call recordings, transcripts, scripts and other content you give us are your data. We process them on your behalf to run Della for you, as described in our Privacy Policy. We don’t sell personal information.
Yes, your call data is used to train and improve Della Live, so the answers she puts on screen get better over time. It is not sold, and it is not shown to anyone outside your team.
Who can see our call data?
Only your team’s users and Della. Inside your account, the people you give logins to see your calls, scores and practice sessions. Della processes the calls automatically to coach and score them.
Outside your team, we share data only with service providers who help us run Della, such as cloud hosting, speech-to-text transcription, AI model providers, email delivery and payment processing, and only as needed to provide the service. We also share when required by law.
Della runs on a small number of outside services that handle data on our behalf: cloud hosting and database (Supabase), speech-to-text transcription and AI processing, and payment processing for billing. They process data only to provide Della.
You’re responsible for your account and for keeping your team’s logins secure.
Where is call data stored, and how is it protected?
Call and practice data is stored in a Supabase database in the United States (US East).
Supabase encrypts stored data at rest and uses encrypted connections (TLS) for data in transit.
We use reasonable safeguards to protect information. No system is perfectly secure, so we can’t promise absolute security. Payment details are entered on our payment processor’s checkout page; we don’t store full card numbers.
How long do you keep call data, and can we delete it?
Our retention rule is simple:
- Call audio: Della Live doesn’t save call audio files. It processes the audio live to transcribe the call and show answers on screen.
- Transcripts, scores and reviews: kept while your account is active, so Della keeps learning your team’s objections and you can look back at past calls.
- After you cancel: all of your team’s call data is deleted from our database within 30 days.
Yes. Ask us through our contact page, at any time or when you cancel, and we delete all of your team’s call and practice data from our database.
What should we check before putting Della on our calls?
- Your recording notice covers every state you call into.
- Your phone system or dialer: tell us what you use and we confirm your setup with you before you start. See Works with your dialer.
- Who on your team should see recordings, scores and practice sessions.
Have a security questionnaire or a specific question? Contact us or ask on a demo.
Security questions
Does Della record our calls?
Della Live works on your team's recorded calling line and processes the call audio to transcribe it, show answers on screen and score the call. Della Practice processes the audio of practice sessions with the AI prospect.
Do we need to tell prospects the call is recorded?
You're responsible for any notices and consents your calls require. Some states require everyone on a call to consent to recording. Many teams add a short recording notice to their opener. This isn't legal advice.
Can our prospects hear Della?
No. Della Live shows answers on your rep's screen. The prospect only hears your rep.
Who owns the recordings and transcripts?
You do. We process your call data on your behalf to run Della for you.
Who can see our call data?
Only your team's users and Della. Della processes calls automatically to coach and score them, and your call data is used to train and improve Della Live. Outside services that run Della, such as hosting and transcription, handle data only to provide the service. We don't sell personal information.
Can we delete our call data?
Yes. Ask us through our contact page, at any time or when you cancel, and we delete all of your team's call and practice data from our database.
Is Della a dialer?
Yes. Della includes a built-in dialer with live objection answers, call scoring and practice in every seat. Already have a dialer? Tell us which one and we'll confirm whether Della can work with it.
How long do you keep call data?
Della Live doesn't save call audio files. Transcripts, scores and reviews are kept while your account is active, and all of your team's call data is deleted from our database within 30 days after you cancel. You can also ask us to delete it at any time.
