Privacy Policy
Last updated: October 19, 2026
This policy explains how Della AI ("Della," "we," "us") collects, uses and shares information when you visit our website, contact us, or use Della Live, Della Practice and our other services (the "Services").
Information we collect
Information you give us
Your name, work email, company, phone number, team size and anything you write to us when you request a demo, a guide or a report, contact us, or sign up. Billing details are entered on our payment processor's checkout page; we don't store full card numbers.
Call and practice data
When a customer uses Della Live, Della processes the audio of their team's sales calls to transcribe them and show objection answers in real time. Della Practice processes the audio of practice sessions to run the role-play and score it. We process this data on behalf of the customer, to provide the Services to that customer.
Information collected automatically
Basic device and usage information, like pages visited, browser type and approximate location, collected through cookies and similar analytics tools.
How we use information
- To provide, operate and improve the Services
- To respond to you and send what you asked for, like a guide, a report or a demo
- To bill customers and manage accounts
- To keep the Services secure and prevent misuse
- To send product updates and marketing emails, which you can unsubscribe from at any time
We don't sell your personal information.
Call recordings and consent
Customers decide whether to use Della Live on their calls and are responsible for giving any notices and getting any consents that apply where they and their prospects are located. Some states require every party on a call to consent to recording. See our Terms of Service.
How we share information
With service providers who help us run the Services, such as cloud hosting, speech-to-text transcription, AI model providers, email delivery and payment processing, only as needed to provide the Services; when required by law; and as part of a merger or sale of the business, with notice to you.
Data retention
We keep information for as long as needed to provide the Services and for legitimate business and legal purposes. Customers can ask us to delete their call and practice data.
Security
We use reasonable safeguards to protect information. No system is perfectly secure, so we can't guarantee absolute security.
Your choices and rights
Depending on where you live, you may have the right to access, correct or delete your personal information, or to opt out of marketing. To make a request, contact us. You can unsubscribe from marketing emails using the link in any email.
Children
The Services are for businesses and are not directed to anyone under 16.
Changes
We may update this policy. We'll change the date above, and for material changes we'll give notice on the site or by email.
Contact
Reach us through our contact page.
