Terms of Service
Last updated: October 19, 2026
These terms are an agreement between Della AI ("Della," "we," "us") and the business that signs up for or uses Della Live, Della Practice or our other services (the "Services") ("Customer," "you"). By using the Services you agree to these terms.
1. The Services
Della Live listens to your team's sales calls and shows suggested answers to objections in real time, based on your script and materials. Della Practice lets your reps run role-play calls with an AI voice prospect and get scored. Della's suggestions are generated by AI. They're guidance for your reps, not guaranteed to be correct or to produce any result.
2. Accounts
You're responsible for your account, for keeping logins secure, and for everything your users do in it.
3. Plans, billing and renewal
Plans are priced per rep, with the minimums shown on our pricing page when you buy. 12-month contracts are billed monthly and commit you to 12 months of fees; after the first 12 months they continue month to month at the contract price unless you cancel. Month-to-month plans renew every month and can be cancelled anytime. Cancellation takes effect at the end of the current billing period, or for a 12-month contract, at the end of its 12-month term. Fees already paid are non-refundable except where the law requires otherwise. Prices can change at renewal with advance notice.
4. Call recording, consent and calling laws
You decide which calls Della Live is used on. You are solely responsible for giving any notices and getting any consents required to record, transcribe or analyze your calls, including in states that require every party on a call to consent, and for complying with telemarketing and calling laws (such as the TCPA, the Telemarketing Sales Rule and do-not-call rules) on the calls your team makes. Della is a coaching tool and does not place calls on your behalf.
5. Acceptable use
Don't use the Services to break the law, harass anyone, infringe anyone's rights, upload malicious code, or try to access other customers' data or reverse engineer the Services.
6. Your data
You own your call recordings, transcripts, scripts and other content you provide ("Customer Data"). You give us permission to process Customer Data to provide, secure and improve the Services for you. We handle Customer Data as described in our Privacy Policy.
7. Our property
We own the Services, the Della name and brand, and all related software and technology. You get a limited, non-transferable right to use the Services during your subscription.
8. Third-party services
The Services work with third-party tools like phone systems, dialers and payment processors. Their terms govern your use of them, and we're not responsible for them.
9. Disclaimers
The Services are provided "as is." To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose. We don't guarantee any sales results.
10. Limitation of liability
To the fullest extent the law allows, neither party is liable for indirect, incidental or consequential damages or lost profits, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.
11. Indemnity
You'll defend and indemnify Della against claims arising from your calls, your Customer Data, or your failure to get required consents or follow calling laws.
12. Termination
Either party can end the agreement by cancelling. We may suspend or end access for non-payment or for breaking these terms. Sections that by their nature should survive will survive termination.
13. Governing law
These terms are governed by the laws of the State of New Jersey, and disputes will be handled in the state or federal courts located in New Jersey.
14. Changes
We may update these terms. We'll change the date above and give notice for material changes. Continuing to use the Services means you accept the updated terms.
15. Contact
Reach us through our contact page.
